Infrastructure Engineer

Job Description Support IT systems including servers, storage, telecommunications, and network components. Includes monitoring the operating environments; responding to incidents, problems and planning for growth. Oversees the overall end-user system profile provisioning process across all platforms including logical and physical access. Will participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation, technology service provider oversight, end-user support, system requirement definition and additional IT operational tasks that are part of the system's maintenance. The tasks will be performed with limited supervision and assistance. Occasional evening and weekend work will be required for project and support purposes.Responsibilities: Monitor and support of servers, storage, telecommunications, ERP and network systems Manage the work of external vendors/resources as required to support IT infrastructure 24x7x365 Execute the IT change control process during the execution of critical IT system changes Participate as required in the execution of IT infrastructure procedures Participate as required in IT project requirement definition, solution research, validation, implementation and documentation Develop and implement systems to automate IT tasks, enhance security, and prevent service interruptions Act as tier-3 (senior level) IT support as required for local and remote users Qualifications: Strong technical and problem-solving skills Microsoft Client and Server Operating Systems Active Directory Administration (User, Group, Computer, Group Policy) Experience with Administration of Virtual Machines and Cloud Solutions Imaging and Disk Duplication technology Office 365 Administration SQL Server Administration Network setup and support skills as related to network connectivity and architecture Experience supporting Enterprise IT systems utilizing both internal and third-party resources Understanding of Enterprise IT best practices for security, standardization, availability, and support High level understanding of promote-to-production environment as well as change control processes Experience successfully managing projects with little to no supervision Ability to appropriately prioritize support needs and delegate where appropriate Experiencing managing a combination of on-prem, hosted, and cloud-based systems Desire to continually learn new technologies and improve skill set Strong verbal, written, telephone and public relations skillsĀ Degree preferred

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